I didn't get my order notification email.

Unfortunately, due to the nature of the internet, we are unable to guarantee the delivery of an email once it has left our servers, so we recommend that you log into your admin area at the end of each day, and go into the order monitor. This will show any orders which have not been viewed yet. If you have the facility switched on, a downloadable XML file will also be shown, so you can save this and put it into your backend system. There are a few things you can check to improve your delivery service: Test the email address you're sending orders to is working OK Check that this email has not gone into your junk email folder (if you have one) Check with your IT person that these mails are not stuck on your server Add the email address webmaster@cxcommerce.com to your whitelist/safe senders list Contact your ISP and ask them to do the same. Failing those, please speak to your ISP and IT person to see if they have any further ideas to see what might be causing this. If you have followed these steps and been unable to resolve the problem, please log your problem with the helpdesk for further assistance.