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Firstly, we need to discover how the pricing is being generated.
To do this:
Log in to the dealer administration area
Select 'edit existing website'
Select the site in question
Select 'edit users'
Search for one of the users whom is affected by the incorrect price
Click on the login icon for that user (far right)
Search for an affected product
A screen similar to the below should now appear:
In the above example, you can see that:
The item is not found in a static sale price file.
The item is not found in a specific static cost price file, and is therefore using the system cost price of £220.
The category for this item has a 20% retained margin applied
The final price is calculated by a 20% retained margin applied to a cost price of £220, which equals £275
Below is another example:
In this example, there is a user specific price file uploaded, which overwrites any price plan.
If this item is a custom product it will be highlighted. If the item is a custom product it can cause conflicts if there is also an automatically generated product using the same product code.
In these instances it is best to either turn off the automatically created product (help available here), or to delete the duplicate custom product.
These price calculations will generally show where the incorrect price entry is, and you can amend the file or plan accordingly.
If you find that this does not resolve the problem, or the calculation appears correctly but the price displays incorrectly, please log an incident.
